Auto Categorise Outlook Emails with AI
Keep your Outlook inbox sorted without lifting a finger. An AI agent reads incoming mail, assigns the right category, and leaves your team with a clean, prioritised view of what actually needs attention.
The flow
How the integrations connect.
OutlookAI AgentOllama
Tools used
3 integrations
Built on n8n. Same pattern works on Make or Zapier for simpler runs, or on a custom Node or Python service when reliability and volume justify the build.
- Outlook
- AI Agent
- Ollama
Detail
What it actually does.
- Pulls new messages from Outlook on a schedule, skipping flagged or already-categorised mail
- Cleans and prepares each email's content so the AI has clear context to work with
- Classifies every message against your category set using an AI agent
- Applies the chosen category back to the email in Outlook automatically
- Handles high inbound volumes without manual sorting or rule maintenance
- Adapts to your taxonomy, whether that is client, project, priority or department
- Frees senior staff from inbox admin and surfaces what genuinely needs a reply
Common questions
Before you book a call.
Answers to what most teams ask when they look at a workflow like this. If yours is not here, ask us on the call.
Can you build this support workflow for our team?
Yes. We design and ship workflows like this as part of our AI Chatbots practice. The fastest way to scope it is a 30-minute call — we share what we would build, what it would cost, and how fast it would ship.
What tools does this workflow use?
The default build connects Outlook, AI Agent, and Ollama. The same pattern works on n8n, Make, or Zapier for simpler runs, or as a custom Node or Python service when reliability and volume justify the build. See Workflow Automation for how we choose the right platform per use case.
What does a build like this typically cost?
Most workflows of this complexity sit inside a Discovery sprint or a small Build engagement rather than a fixed-price product. See our pricing model for how engagements are structured, or book a call and we will scope this specific workflow against your stack.
Have you shipped something like this for clients?
Yes. See our case studies for examples of automation and AI builds we have delivered, including a podcast platform we took from zero to 261K monthly Google impressions in six months on a content + automation engine.
What other Support workflows can you build?
Plenty. Browse our other Support workflow ideas for documented patterns, or tell us what you would like to automate — most clients arrive with a problem rather than a specific workflow in mind.
Want a workflow like this in your stack?
30-minute call. We share what we would build, what it would cost, and how fast it would ship.